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i Interfaces Institute

Friction

DICT·friction

Any obstacles or challenges in a user journey that disrupt or slow down the interaction flow, often addressed in UX to improve user satisfaction.

Design Principle tier 1

Not: Latency Delay
Related: Friction CostFriction PointFrictionless Design
In use: Forgot-password screen that forces a full reset

In our Building

3 places

Page	Where	What it does with it
Accidental Commerce	The Basement	mentions it
Dark Patterns	The Basement	mentions it
The Basement	The Basement	mentions it